Big Box Stores in the UK

I have just read an article on the anticipated end of the Big Box stores in the US. It also covers a bit about the UK saying that the stores are too big, have indifferent staff and are beaten on price by the retailers on the web.

So where does this leave the small dealer?  We dont have indifferent staff, are rarely beaten on price and service but we are not trend setters. Will have to watch this one closely and adjust as we go